These terms may have changed since you last reviewed them
For a list of changes and when they were made, see https://theprimaryeducator.co.uk/changes-to-terms-conditions/.
Where to find information about us and our services
You can find everything you need to know about us, The Primary Educator Ltd, our pricing and our services on our website before you order. We also confirm the key information to you in writing after you order by email.
When you buy from us you are agreeing that:
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and then we contact you again (normally within 48 hours) to confirm we’ve accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
However, for some services we take payment at regular intervals, as explained to you during the order process.
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control and we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us on to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
If you bought online or over the telephone, you have a legal right to change your mind and however you bought you have rights under our guarantee
Your legal right to change your mind. For most of our services bought online, by email or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up to the time you cancel).
How to let us know and what happens next. If you change your mind contact us at jen@theprimaryeducator.co.uk. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact us at jen@theprimaryeducator.co.uk.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact us at jen@theprimaryeducator.co.uk. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
Summary of your key legal rights If your product is services, for example our reading services, the Consumer Rights Act 2015 says:
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We can change services and these terms
Changes we can always make. We can always change a service:
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact us at jen@theprimaryeducator.co.uk to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received:
We can suspend supply (and you have rights if we do)
We can suspend the supply of a service. We do this to:
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than two weeks in any month we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than two weeks you can contact us at jen@theprimaryeducator.co.uk to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.
We can withdraw services
We can stop providing a service. We let you know at least two weeks in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
We don’t compensate you for all losses caused by us or our services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: https://theprimaryeducator.co.uk/privacy-policy/.
You have several options for resolving disputes with us
Our complaints policy. We will do our best to resolve any problems you have with us or our services. If you have a complaint, please email us at jen@theprimaryeducator.co.uk
Resolving disputes without going to court. In the first instance we will attempt to resolve any dispute that you have directly with you. If we are unable to resolve your complaint either party may suggest to the other that alternative dispute resolution is used. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us at jen@theprimaryeducator.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree to you transferring your contract to another person. We can require the new owner to prove you transferred the service to them.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
Privacy Policy – https://theprimaryeducator.co.uk/privacy-policy/
Website privacy notice
1. INTRODUCTION
This privacy policy aims to give you information on how The Primary Educator LTD (“we”, “us” or “our” in this privacy policy) collects and processes your personal data including any personal data collected or processed through the use of our website (theprimaryeducator.co.uk).
As a data controller we are responsible for your responsible for your personal data. We are committed to protecting your personal data. We will always endeavour to keep your personal data safe and secure. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
By providing us with your data, you warrant to us that you are over 13 years of age. [If you are a child between the ages of 13 and 18, we may require an adult with parental responsibility to confirm that they are happy for you to use our services.]
Contact Details
Our full details are:
The Primary Educator LTD
Email address: jen@theprimaryeducator.co.uk
Postal address:
12 Manningtree Close
London
SW196ST
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at jen@theprimaryeducator.co.uk OR by going to your account settings and changing your login or profile information.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information which identifies or is capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this: https://theprimaryeducator.co.uk/cookie-policy/.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are an individual rather than acting on behalf of a company, we will obtain your consent to any electronic marketing and, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you or OR by emailing us at jen@theprimaryeducator.co.uk at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. We will ensure that there is a lawful basis for the sharing your personal data with any third party.
6. INTERNATIONAL TRANSFERS
We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. The basis of this processing is to comply with a legal obligation.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
To summarise your rights, you have the right to:
If you are within the UK, you can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at jen@theprimaryeducator.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
10. COMPLAINTS
If you are within the UK and are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
11. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
12. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://theprimaryeducator.co.uk/cookie-policy/.
13. FAILURE TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform our services to you.
14. CHANGES TO THIS POLICY
We may change this privacy Notice from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website Privacy Policy – The Primary Educator or by notifying you directly.
15. GLOSSARY
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.