These terms may have changed since you last reviewed them

For a list of changes and when they were made, see https://theprimaryeducator.co.uk/changes-to-terms-conditions/.

Where to find information about us and our services

You can find everything you need to know about us, The Primary Educator Ltd, our pricing and our services on our website before you order. We also confirm the key information to you in writing after you order by email.

When you buy from us you are agreeing that:

• We only accept orders when we’ve checked them.
• Sometimes we reject orders.
• We charge you when you order.
• We charge interest on late payments.
• We pass on increases in VAT.
• We’re not responsible for delays outside our control.
• You’re responsible for making sure your measurements are accurate.
• We charge you if you don’t give us information we need [or do preparatory work as agreed with us]
• If you bought online, over the telephone or by email you have a legal right to change your mind .
• You can end an on-going contract (find out how).
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw services.
• We can end our contract with you.
• We don’t compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract. 

We only accept orders when we’ve checked them 

We contact you to confirm we’ve received your order and then we contact you again (normally within 48 hours) to confirm we’ve accepted it. 

Sometimes we reject orders

Sometimes we reject orders, for example because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

However, for some services we take payment at regular intervals, as explained to you during the order process. 

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for delays outside our control 

If our supply of your service is delayed by an event outside our control and we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us on to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred. 

If you bought online or over the telephone, you have a legal right to change your mind and however you bought you have rights under our guarantee

Your legal right to change your mind. For most of our services bought online, by email or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up to the time you cancel).

How to let us know and what happens next. If you change your mind contact us at jen@theprimaryeducator.co.uk. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact us at jen@theprimaryeducator.co.uk.

You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact us at jen@theprimaryeducator.co.uk. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights  If your product is services, for example our reading services, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We can change services and these terms

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact us at jen@theprimaryeducator.co.uk to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received:

We can suspend supply (and you have rights if we do) 

We can suspend the supply of a service. We do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service (see We can change services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than two weeks in any month we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than two weeks you can contact us at jen@theprimaryeducator.co.uk to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

We can withdraw services

We can stop providing a service. We let you know at least two weeks in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

• you don’t make any payment to us when it’s due and you still don’t make payment within14 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, email address.
• You are in material breach of these terms and conditions;
• you are in breach of our Website Terms https://theprimaryeducator.co.uk/website-terms-of-use/, you withdraw consent for is to use your personal data (in accordance with our privacy policy), meaning we are no longer able to provide you with  or our Acceptable Use policy https://theprimaryeducator.co.uk/acceptable-use-policy/.

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control. 
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. 
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://theprimaryeducator.co.uk/privacy-policy/.

You have several options for resolving disputes with us

Our complaints policy. We will do our best to resolve any problems you have with us or our services. If you have a complaint, please email us at jen@theprimaryeducator.co.uk

Resolving disputes without going to court. In the first instance we will attempt to resolve any dispute that you have directly with you. If we are unable to resolve your complaint either party may suggest to the other that alternative dispute resolution  is used. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome you can still go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us at jen@theprimaryeducator.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree to you transferring your contract to another person. We can require the new owner to prove you transferred the service to them.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.